1. Description of the SMS Program and Messaging Use Cases
Vertacomai operates a Short Message Service (SMS) program that sends recurring marketing and transactional text messages to prospective and active clients who have provided express written consent. By opting in, you agree to participate in the Vertacomai SMS program under these Messaging Terms.
The Vertacomai SMS program is used for the following messaging use cases:
- Marketing messages — promotional offers, service announcements, and outreach related to our digital marketing services (websites, AI chatbots, CRM, voice AI, and related products)
- Transactional messages — appointment confirmations, demo and consultation scheduling, proposal and quote follow-ups, onboarding notifications, account updates, and service-related communications
- Customer service messages — responses to your inquiries, support questions, and conversational replies
Messages are sent in English or Spanish based on your indicated preference at the time of opt-in.
2. How to Opt In
You may opt in to the Vertacomai SMS program through any of the following methods:
Website form opt-in. Submit your phone number through a contact form on vertacomai.com or a Vertacomai client landing page and check the SMS consent box. The checkbox is unchecked by default and is never required to submit the form or to complete a purchase.
Verbal consent. Provide verbal consent during a scheduled call with a Vertacomai representative. Your consent is logged in our customer relationship management system with the date, time, representative name, and your phone number.
SMS confirmation. Reply YES or START to an initial opt-in confirmation message sent to a phone number you provided through other channels.
3. Message Frequency
Message frequency varies based on your stage in our process and your account activity. Most contacts receive between 2 and 6 messages per month. Conversational replies and active service interactions may result in additional messages within an active conversation.
4. Message and Data Rates
Message and data rates may apply. Vertacomai does not charge a fee for sending or receiving SMS messages. However, your wireless carrier's standard messaging rates and data rates apply to all SMS messages you send or receive in connection with the Vertacomai SMS program. Please contact your wireless carrier for details about the specific charges that apply to your plan. Vertacomai is not responsible for any charges you incur from your wireless carrier.
5. How to Opt Out — Text STOP to Unsubscribe
You can opt out of the Vertacomai SMS program at any time by replying STOP.
To opt out, text STOP to any SMS message you receive from Vertacomai. You may also opt out by replying with any of the following keywords: STOP, UNSUBSCRIBE, CANCEL, END, or QUIT.
After you reply STOP, you will receive one final confirmation message acknowledging your opt-out, and you will not receive any additional SMS messages from the Vertacomai SMS program unless you opt back in. To opt back in, reply START to a Vertacomai message or contact us through vertacomai.com.
6. How to Get Help — Text HELP for Assistance
For help with the Vertacomai SMS program, text HELP to any SMS message you receive from Vertacomai. You may also contact us directly:
- Email: info@vertacomai.com
- Website: https://vertacomai.com
7. Supported Carriers and Carrier Liability Disclaimer
The Vertacomai SMS program is available to subscribers of major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket Wireless, and Virgin Mobile, as well as their affiliates and resellers.
Carrier Liability Disclaimer. Carriers, including but not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket Wireless, and Virgin Mobile, are not liable for delayed or undelivered SMS messages. Message delivery is subject to the availability of carrier networks and recipient mobile devices. Vertacomai is not responsible for messages that are not delivered due to carrier issues, network outages, or device limitations.
8. Age Restriction (18+)
You must be at least 18 years of age to participate in the Vertacomai SMS program.
By opting in, you represent and warrant that you are at least 18 years old and that you are the account holder or an authorized user of the mobile phone number you provide. If you are under 18 years of age, do not provide your phone number or opt in to the Vertacomai SMS program.
9. Privacy and Data Sharing
Your privacy is important to us. Vertacomai does not share or sell your phone number, SMS opt-in status, SMS consent records, or any related data with any third party for marketing or promotional purposes. The information collected through the Vertacomai SMS program is used solely to communicate with you about your inquiry, services, or account.
For complete information on how Vertacomai handles your personal information, please review our Privacy Policy.
10. Eligibility
To participate in the Vertacomai SMS program, you must:
- Be at least 18 years of age
- Be the account holder or an authorized user of the mobile phone number you provide
- Reside in the United States
- Provide express written consent to receive SMS messages through one of the opt-in methods described in Section 2
11. Changes to These Messaging Terms
Vertacomai may update these Messaging Terms from time to time. The "Last Updated" date at the top of this document reflects the most recent revision. Material changes will be communicated through our website or by SMS notification where appropriate. Your continued participation in the Vertacomai SMS program after changes are posted constitutes acceptance of the updated terms.
12. Contact Us — Support Information
For questions about these Messaging Terms or the Vertacomai SMS program, contact:
VertaComAi LLC
- Email: info@vertacomai.com
- Website: https://vertacomai.com
- Privacy Policy: https://legal.vertacomai.com/privacy-policy
Reply HELP to any Vertacomai SMS message for immediate assistance.