1. Introduction
Vertacomai ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit vertacomai.com, request a consultation or demo, become a client, or otherwise interact with our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
Information you provide directly:
- Name, business name, email address, phone number
- Mailing or business address
- Industry, business size, and service interests
- Information submitted through contact forms, intake forms, or sales conversations
- Payment and billing information (processed by third-party payment processors; we do not store full card numbers)
Information collected automatically:
- IP address, browser type, device type, operating system
- Pages visited, time spent on pages, referring URLs
- Cookies and similar tracking technologies (see Section 8)
Information from third parties:
- Publicly available business information used for outreach (such as business name, public phone number, and public email listed on directories or business websites)
- Information from analytics providers, advertising platforms, and CRM integrations
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, schedule demos, and provide quotes or proposals
- Deliver, support, and improve our marketing services (websites, AI chatbots, CRM, voice AI)
- Communicate with prospects and clients via email, phone, and SMS
- Process payments and manage client accounts
- Send service updates, appointment confirmations, and account notifications
- Comply with legal obligations and enforce our agreements
- Analyze website performance and improve user experience
4. SMS / Text Messaging
When you provide your phone number through our website, a client landing page, or during a sales conversation, you may opt in to receive SMS messages from Vertacomai. The Vertacomai SMS program sends recurring marketing and transactional messages. Our SMS practices are governed by our Messaging Terms.
Key points:
- Participants must be at least 18 years of age
- Message frequency varies, typically 2 to 6 messages per month
- Message and data rates may apply based on your wireless carrier plan
- Reply STOP to unsubscribe at any time; reply HELP for assistance
- We do not share or sell your phone number, SMS opt-in status, or SMS consent records with any third party for marketing or promotional purposes. This information is used only to communicate with you about your inquiry, services, or account.
5. How We Share Your Information
We share information only as described below:
Service providers. We share information with vendors who help us operate our business, including hosting providers, CRM platforms, email and SMS delivery providers, payment processors, and analytics tools. These providers are contractually obligated to protect your information and use it only to perform services for us.
Legal requirements. We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Vertacomai, our clients, or others.
Business transfers. If Vertacomai is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With your consent. We may share information with other parties when you direct us to do so.
We do not sell your personal information. We do not share your phone number or SMS consent with third parties for their marketing purposes.
6. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
You may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications (email: unsubscribe link; SMS: reply STOP)
- Object to or restrict certain processing
To exercise any of these rights, contact us at the address in Section 11.
8. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and improve our services. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
9. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact:
VertaComAi LLC
- Email: info@vertacomai.com
- Website: https://vertacomai.com
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated through our website or by email where appropriate.